Week 8

Article 1
Technology's latest wave: colleges and universities are increasingly exploring the academic use of digital mobile devices—but lack of money sometimes stands in the way

This articles states how I-pod has helped Dorian Scheuch of Georgia College & State University to understand and concentrating on songs which is taught to her in college without being disturbed by her room mates.and it also define that I-pod help student to listen to their lecturers anywhere.

http://www.findarticles.com/p/articles/mi_m0DXK/is_2_22/ai_n13720077

Article 2
Higher ed goes mobile, lightweight: from handhelds to tablets to laptops, campus computer users are veering away from traditional desktop PCs. So why are they still showing up in the campus computer labs?

This article shows how students use Mobile computers such as personal digital assistants (PDAs), cell phones, laptops, and tablets to create mobile lifestyles. In particular, students are exploiting the technology to work, research, and entertain themselves nearly anywhere on campus at any time.


http://www.findarticles.com/p/articles/mi_m0LSH/is_12_7/ai_n8573954

Article 3
CUSTOMER SUCCESS STORY
Harvard Medical School
Helping students learn and work in a mobile world

This article shows how students use MyCourses application powered by M-Business Anywhere to have instant access to important learning information from handheld devices while improving communication between mobile groups of students and faculty.

http://www.ianywhere.com/success_stories/harvard.html

Article 4
Teaching future physicians: technology, academics and patient care join forces in a mobile world – Wireless

This article shows ur how mobile devices help student to get updates form their faculties when they are not in campus.

http://www.findarticles.com/p/articles/mi_m0DUD/is_2_23/ai_82879513

week 7

Before going through this blog let us understand the meaning of Innovation
The classic definitions of innovation include:
the process of making improvements by introducing something new
the act of introducing something new: something newly introduced (The American Heritage Dictionary).
the introduction of something new. (Merriam-Webster Online)
a new idea, method or device. (Merriam-Webster Online)
the successful exploitation of new ideas (Dept of Trade and Industry, UK).
change that creates a new dimension of performance Peter Drucker (Hesselbein, 2002)

The term innovation may refer to both radical and incremental changes to products, processes or services. The often unspoken goal of innovation is to solve a problem. In the organisational context, innovation may be linked to performance and growth through improvements in efficiency, productivity, quality, competitive positioning, market share, etc. While innovation typically adds value, innovation may also have a negative or destructive effect as new developments clear away or change old organisational forms and practices.

ref:- http://en.wikipedia.org/wiki/Innovation


What is the name of the innovation?

SMS (short message services)
IVR- (interactive voice response system)




Describe the innovation and how it would work and the service it would provide to students?

SMS (short message services)

This is a very common type of service as well as one of the most popular means of communication among mobile device users .Notification of following important services can be made through / via SMS to students using mobile devices.
- Important Emails such as course coordinator mails, enrolment mails etc
- Course updates
- Assignment Updates
- Due date of library items.
- Feedback
- Student Poll.


IVR- (interactive voice response system)

This is a type of system where there can be a description of every department and a service over the telephone, the design of this system has to be completely automated initially and be a total voice response enable system, for example : when a student calls → he should be able to key in his id number and use a password for security purposes. This service will provide access to various options and general help desk. This IVR system can be divided in different categories from which the student could select appropriate options. Such an IVR system will enable students to conduct basic day to day operations from the convenience of a phone. This will eliminate the need for students to visit University departments for all their operational needs. Services that could be provided on this IVR :

- Enrolments
- Time Table enquiries.
- Fee enquiries.
- Library Book reissues.
- Appointment making.
- Technical support for student portal.

This is just a small design of how the system would function but I feel this system might be expensive initially but is could have great potential for providing best and user friendly services both to student and the organization as this will definitely have two outcomes

1. Less time consuming.
2. Less requirement of staff to handle this particular department.

How did you identify this innovation?

Survey
I believe conducting Survey’s is the best approach for CQU to find answer to above question. Survey should help in getting students opinion as to which services students would like to receive. Usually surveys are highly reliable and are easy to obtain. It can be administered from remote locations using mail, email or telephone. Also it is one of the inexpensive fact finding method.The following methods will not be relevant for this question:

1.Document Review: This method is not applicable here because the university doesn’t have any available documents that can provide information on such services being utilized by students.

2.Observation: Since this is an opinion-based question, observation method will not be appropriate because it doesn’t provide an opportunity to obtain opinions.

3.Sampling & Research: This method is also not very reliable because we don’t have any present data of this program available to conduct research/sampling.