Week 3 Fact Finding

What services using mobile phones or other devices would CQU students like to see?

I believe conducting Survey’s is the best approach for CQU to find answer to above question. Survey should help in getting students opinion as to which services students would like to receive. Usually surveys are highly reliable and are easy to obtain. It can be administered from remote locations using mail, email or telephone. Also it is one of the inexpensive fact finding method.

The following methods will not be relevant for this question:

1.Document Review: This method is not applicable here because the university doesn’t have any available documents that can provide information on such services being utilized by students.

2.Observation: Since this is an opinion-based question, observation method will not be appropriate because it doesn’t provide an opportunity to obtain opinions.

3.Sampling & Research: This method is also not very reliable because we don’t have any present data of this program available to conduct research/sampling.



What services would students find interesting and useful?

Survey or Questionnaires

I think information can be found with the help of questionnaires and surveys. By using this fact-finding method students are more likely to provide the real facts. Responses obtained from questionnaires and surveys can be tabulated and analyzed quickly. The best part of questionnaires is, they can be answered quickly.

The following methods will not be relevant for this question:

1.Document Review: This method is not applicable here because the university doesn’t have any available documents that can provide information on such services being utilized by students.

2.Observation: Since this is an opinion-based question, observation method will not be appropriate because it doesn’t provide an opportunity to obtain opinions.

3.Sampling & Research: This method is also not very reliable because we don’t have any present data of this program available to conduct research/sampling.



What might be the costs and benefits of these innovations?

Document Review

To calculate cost/benefit of above innovations can be determined by using document review and research method. The document review method will assist the university to analyze the available cost structure and budgets. Research method can be used to investigate about other organizations that might have implemented such services and what benefits/costs they experienced. Also resource method can assist the university to estimate costs by comparing various products etc available in the market to implement these innovations.

The following methods are not relevant in this scenario:

1.Observation: Since this is an opinion-based question, observation method will not be appropriate because it doesn’t provide an opportunity to obtain opinions.

2.Sampling & Research: This method is also not very reliable because we don’t have any present data of this program available to conduct research/sampling

3.Survey & questionnaires: We can’t use this method in this scenario because these methods mostly deal with end user responses.



What mobile devices do students own? Phones? MP3 players?

Survey/Observation

Survey and observation fact-finding techniques can be used in this case. Using survey one can quickly gather facts that can be relied upon. Observation fact-finding techniques can also be very useful for the above question because it is one of the most effective data-collection techniques. Data gathered by observation can be highly reliable. It is
relatively inexpensive compared with other fact-finding techniques.

The following methods are not relevant in this scenario:

1.Document Review: This method is not applicable here because the university doesn’t have any available documents that can provide information on such services being utilized by students.

2.Observation: Since this is an opinion-based question, observation method will not be appropriate because it doesn’t provide an opportunity to obtain opinions.

3.Sampling & Research: This method is also not very reliable because we don’t have any present data of this program available to conduct research/sampling.